Change of Mind
Please choose carefully as refunds for change of mind would only be accepted with a restocking fee subject to approval. We recommend you carefully choose any products before adding them to your cart and continuing with your order. The restocking fee is 25% if approved.
Goods Damaged in Transit
If any products are delivered damaged, please contact our Customer service Staff as soon as possible. Audio Junction will organise to have your products returned to Audio Junction and to arrange for a replacement of your products fast. Damaged products need to be returned in the same condition received by you with all original packaging, accessories and manuals.
Audio Junction Security Policy
Audio Junction uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the eWAY gateway are secured payments.
- Payments are fully automated with an immediate response
- Your complete credit card number cannot be viewed by Audio Junction or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within eWAYÂ’s bank-grade data centre, further protecting your credit card data.
- eWAY is an authorised third party processor for all the major Australian banks. eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Audio Junction.
Delivery Charges
Audio Junction will refund all delivery charges in the event an item has to be returned due to a fault or damage and no replacement items can be found. Delivery refund will only be approved within 14 days of purchase and all original packaging, accessories and manuals are included.
Consumer Guarantees and Your Rights Under the Australian Consumer Law
Refer to Consumer Guarantee laws for more information.
Refunds
Any Refunds will be made by Audio Junction using the same method of payment used to make your purchase. Refunds will normally be processed within five (5) days.
Audio Junction reserve the right to refund and cancel any order when the below occurs.
- Grossly incorrect pricing has been listed by accident due to human error.
- Items cannot be fulfilled due to stock issues.
- The sale is considered to be fraudulent and Audio Junction considers the fulfillment of this sale may harm Audio Junction.
You will be contacted by email to explain why a refund has been issued and products not delivered.
Returns and Repairs
Before returning any goods please contact our service team for approval and return merchandise number 1300 822 600
You may also contact Audio Junction on 1300 822 600 or visit the store where the items were collected. A Audio Junction team member will help you with any return or repair. This will include inspecting the products, organising for the products to be repaired, or offering you a replacement.
Products need to be returned within a reasonable time period. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid.
If any goods cannot be easily returned to the Audio Junction store, due to where you are located please contact our service staff for help with logistics 1300 822 600
Products returned under warranty will be assessed and/or repaired within a reasonable time period. You will be provided with a repair time after the item is assessed. This time may vary due to reasons beyond our or the manufacturer's control, such as parts availability and incorrect fault advice given.
You may be required to pay labour, assessment or freight costs, such as where goods are assessed to have been damaged by misuse or accident, or where the goods are assessed not to be faulty. We will provide you with a cost if this case arrises.
If any electrical goods that you returned may lose settings or user saved preferences during the resetting and rebooting phases in a repair sequence.
